FAQs – Jacket Craze
Shipping
What Shipping Methods Are Available?
We provide fast delivery through DHL Express, FedEx, and M&P. If you prefer another courier service, we can arrange that for you as well.
Yes, we proudly offer international shipping while maintaining the highest quality standards.
How Long Will It Take for My Package to Arrive?
Once your order is confirmed, it will be processed within 3–5 business days. After dispatch, you’ll receive a tracking number. Standard delivery usually takes 12–15 business days. We also offer expedited shipping for an additional fee
Payment
We accept PayPal and all major Credit Cards.
Payments might be declined due to incorrect billing information, an expired card, card limit issues, or insufficient PayPal funds. Please resolve any such issues and try again.
- Yes! Our website is SSL secured, meaning your name, credit card, and personal details are fully encrypted and safe.
Absolutely. If there’s any issue with your order, we offer a Money-Back Guarantee. Please refer to our Return & Exchange Policy for full details.
Return & Exchange
You can request a size change, cancellation, or modification before the item is shipped. Please email our support team as soon as possible. Once shipped, changes cannot be made.
We provide actual images of custom jackets before shipping to minimize errors. If your custom jacket doesn't fit, we offer the first alteration free of charge. The customer will bear the return shipping cost.
While we offer free shipping on all orders, return shipping costs are the customer's responsibility. Please follow the instructions on our Returns page.
If you receive a defective item, please contact our support team immediately. Customers are responsible for the return shipping cost.
- If your order is missing or delayed, contact Customer Support immediately.
- Lost or damaged parcels will be replaced or you will receive store credit.
- No refunds if delivery is refused or incorrect address is provided.
- We do not deliver to P.O. Boxes or APO/FPO addresses.
- Please double-check your shipping address during checkout.
- If you are not available at the time of delivery, you can leave a signed note for a neighbor.
